Digital Transformation Initiative
Led a comprehensive digital transformation initiative for a healthcare provider, modernizing patient engagement, clinical systems, and operational workflows.
The Challenge
The client was struggling with legacy systems that hindered patient care delivery, created administrative inefficiencies, and limited their ability to adopt modern healthcare practices. They needed a technology foundation that could support telehealth, patient engagement, and regulatory compliance.
Our Solution
- Developed comprehensive digital transformation roadmap
- Modernized electronic health record (EHR) system
- Implemented secure telehealth platform
- Created patient portal with self-service capabilities
- Deployed integrated billing and revenue cycle management
- Established data analytics for clinical and operational insights
Results & Impact
- 35% increase in patient satisfaction scores
- 20% reduction in administrative overhead
- 50% growth in telehealth appointments
- Reduced claim rejection rate by 30%
- Improved care coordination across departments
- Enhanced HIPAA compliance and data security
Metacommerce understood our unique challenges as a healthcare provider and delivered a transformation program that improved both patient care and operational efficiency. Their healthcare expertise was evident throughout the project.
Project Details
Technologies
- • Epic EHR system
- • Custom telehealth platform
- • Azure healthcare APIs
- • FHIR-compliant data exchange
- • Healthcare analytics suite
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